Marketing blogs with substance: Digital Marketing

Written by Head of Creative, Natalie Delos

A colleague recently forwarded me an email from a brand specialist about Black Friday sales and asked for my thoughts. 

The author’s perspective was clear: she doesn’t offer discounts for her own business, partly to respect customers who paid full price, partly because her pricing is already structured to be accessible, and partly because frequent discounting can erode brand equity.

It got me thinking. Sales can be both incredibly valuable and potentially risky; it’s all about context, strategy, and intent.

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The Gold Coast isn’t just a postcard destination anymore, it’s one of Australia’s fastest-growing regions for small business. With more people relocating for the lifestyle, competition has hit an all-time high. From boutique wellness brands to booming property services, it’s a vibrant (and crowded) market.

But while the growth is exciting, it also brings challenges. Standing out is harder. Customer expectations are higher. And the digital world? Changing faster than ever.

As a local Gold Coast marketing agency, we’ve had a front-row seat to the shifts happening across service-based industries, hospitality, property, and health. Whether you’re just starting out or trying to level up, here are the top 7 marketing hurdles we’re seeing in 2025 and how to move past them.

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By Josh Bouwman, Lemon Tree Digital Lead

It’s no surprise that Google recently announced the sunset date for its widely used Universal Analytics (UA) platform.

The platform, which was originally launched in 2005, was recently superseded by Google Analytics 4 or commonly referred to as GA4. The new tracking and analytics program is an exciting new solution for businesses and marketers that brings with it more in-depth data and AI-powered analytics and modelling. 

With the 1st of July 2023 marked as the end for Universal Analytics, now is the time to get set up on GA4 to ensure you’re able to run year on year data comparisons.

Another important reason for setting up sooner rather than later is allowing Google’s machine learning time to plugin and start building your data models.

What’s the difference between Universal Analytics and GA4?

Besides the visual differences, GA4 was completely rebuilt by Google on new architecture.

Google Analytics was originally built around the concept of sessions, which is essentially looking at a series of page views by a user. GA4, on the other hand, is built around the concept of events; that is, everything from pageviews to clicks, to form submissions, to checkouts, through to any custom event you define.

This significant change allows GA4 to collect a lot more data, give you more insights into what people are doing on your website or app, and have the ability to track just about anything online – not just web traffic.

What’s the benefit to your business?

GA4 is built for the future. It has a strong focus on data privacy and utilises intelligent, machine learning to unearth insights and provide data-driven attribution modelling (the ability to assign credit to a specific touchpoint in the customer journey).

Whether you’re an ecommerce or service business, GA4 delivers a host of benefits that will help you measure your often complex, multi-platform, multi-device customer journey. The platform will also provide more clarity on your marketing activities with data-driven attribution. GA4 assigns attribution credit to more than just the last click, this means you can understand how your marketing activities collectively influence your customer’s journey to conversion.

GA4 will also give you access to Google’s crystal ball. Predictive Metrics uses AI to understand and predict user behaviour across purchases and event metrics.

Preparing for Google Analytics 4

Now’s the time to start planning your transition to GA4.

Enlisting the help of a specialist to migrate your analytics to GA4 can ensure valuable data is not lost in the process.

The changes in data collection between Universal Analytics and GA4 will require many changes to be implemented and tested. This is particularly important as some standard metrics in UA don’t come as standard in GA4.

If your business uses multi-channel or 3rd party platforms, CRMs, dashboards or reporting interfaces, they will all need to be adjusted to the new GA4 view. That’s not to forget any set up in Tag Manager will need to be updated.

How Lemon Tree can help you migrate to GA4

Lemon Tree is ready to help you migrate your tracking and analytics and can look after your entire GA4 migration process as part of a wider digital partnership. 

If you’re ready to take the leap and go beyond your basic Universal Analytics, setup we can help! Reach out to our team today.

When partnering with an agency, you come to the table expecting honesty, transparency, and above all, that they’ll have your best interests at heart. Unfortunately, this isn’t always the case. 

From questionable practices to guaranteeing the unforeseeable, there are a few common red flags to look out for when deciding on (and working with) an agency. We’ve laid them out below to help you make the most informed decision about whether or not to continue with an agency.

Exclusive partnerships 

We’ve heard some pretty wild stories about agencies telling prospective clients what they want to hear, and this one definitely takes the cake. If an agency tells you that they have exclusive partnerships with platforms like Facebook and Google, allowing them to get ahead of any changes before anyone else, this simply isn’t true. While most agencies have certifications with these platforms, this doesn’t give them access to any information that isn’t already available to everyone else.

‘Guaranteed’ results

If you’re considering an agency and they guarantee a certain number of leads or specific return on investment, you should take this with a grain of salt. While we can definitely learn from previous experience and aim to replicate the success of previous campaigns, there is no way to guarantee that the outcome will be the same. If there were, everyone would be doing it.  

Each account is different, with different audiences, creative, messaging and the list goes on. Digital marketing is an ongoing evolution in which we’re constantly learning and optimising – but there’s no magic formula that can guarantee results.

Social ads set up under agency Business Manager, not your own

As a Facebook advertiser, it is your right to own and retain all data collected through advertising on the platform. However, this can only be achieved if you’re advertising through your own Business Manager. If you find that your agency is advertising for you through their account, this means that they essentially own your data – so if you decide to leave them, you’ll also be leaving behind every insight your advertising efforts have brought along the way.

Paying advertising costs to the agency, not the platform

If your agency requests that you pay your advertising budget to them, and not directly to the platform you’re advertising with, consider this a red flag. As an agency, it makes no difference to the process or performance if a client pays their ad spend directly to the channel. So if you’re being asked to direct funds to the agency, they’re likely taking a cut for themselves rather than utilising the full budget for your advertising costs.

Availability of specialists

Is it difficult for you to get in touch with the individual specialists working behind the scenes on your account? If this is the case, there’s a good chance your agency is actually outsourcing parts of your account to either domestic or offshore contractors. As a client, you should expect complete clarity over who is working for you and have the opportunity to connect with each of them (not just your Account Manager) if and when you want to learn more about how things are going.

Not considering brand as part of your digital approach

How much does your agency really know about your brand and how you’re different from everyone else out there? Even if you’re working with a ‘digital only’ agency, taking the time to really understand your brand is the key to ensuring a cohesive digital experience that builds on your brand equity and optimises your chance of success. If you approach an agency and they’re ready to ‘hit go’ without digging into who you are and what you do, consider whether they really have the tools needed to maximise results for your business. 

By Josh Bouwman, Lemon Tree Digital Lead

Get ready to navigate the ever-changing digital world with our predictions for 2022 and the resources you need to navigate this vastly changing landscape.

The only constant is change

The past few years have seen a monumental shift in both how consumers interact online and the way businesses conduct themselves. There’s a lot more change ahead and consumption of digital media is changing quicker than ever. Now is the perfect time to be revisiting your digital strategy. 

Your digital strategy needs to be robust, nimble and include multiple customer touchpoints. Be ready to pivot and test new ways to reach your customers.

Meta, more than just a name change

Facebook is so last year. 

You might see it as the same old platform you know (and love), but Meta is proving to be more than just a name change. 

Meta plans to open up an entirely new ‘metaverse’ for brands and consumers to interact in virtual and augmented realities. Although a few years away from reality, advertisers should see Meta’s continuous innovations and their focus on improving the end-user experience as their commitment to reign the social media landscape.

With 3 billion active users and growing, Meta’s suite of platforms is a safe haven for advertisers to reach their customers.

Content is king, still

It should come as no surprise that content has made our trending list. The rise of Tik Tok, Instagram Stories and YouTube has put even more pressure on businesses to feed consumers relevant, relatable, timely and authentic content.

As an advertiser, you need to be breaking into your audience’s already diminished attention span. But when you have their attention, how do you hold it?

Reach beyond well-manicured photos and perfectly crafted copy to include short, punchy videos and authentically raw photography that shows the true essence of your brand. 

Emails are a rising priority 

Despite customer acquisition costs rising sharply over the past two years, email marketing still offers one of the lowest conversion costs for B2C and B2B businesses.

Owing to ever-increasing automation and personalisation capabilities, email allows you to actively nurture your customers and engage with them meaningfully throughout their journey with your brand. 

With the right strategy and personalised approach, email marketing should be ranked highly on your priority list (if it’s not already).

Influencers are here to stay 

Sometimes it makes us cringe, but influencer marketing still drives results for many industries. 

Growth is expected to continue into 2022 and beyond with influencers and brand ambassadors giving businesses an avenue to reach customers on an authentic and personal level. If influencers aren’t your thing, try reaching out to your existing customers and clients for user-generated content and testimonials.

The SEO game is changing 

SEO was once a game of tricks and hacks to get your site ranking number one. 

As Google’s search algorithms constantly change, what has become increasingly important is providing an outstanding and meaningful user experience. With this in mind, your SEO strategy should be shifting towards optimisations that will enhance your site’s load time, user experience and navigation, as well as ensure your content is readable and accessible.

The growing challenge of privacy 

We’ve seen significant changes in how big tech handles privacy and this is set to continue well beyond 2022.

The majority of digital advertising platforms are heavily reliant on personal data to optimise and serve ads to the right audience at the right time. Privacy regulations (like those seen in iOS updates from Apple and the removal of third-party tracking from Google) have significantly reduced the amount of data once available.

Media platforms have worked tirelessly over the past twelve months to implement solutions that will assist advertisers in reaching their target audience. As advertisers, we need to be continuously assessing our targeting strategies with more changes predicted for later this year.

Social media has become an embedded part of many people’s lives. 

Not only does social media connect family and friends across the globe, but it has also given rise to the influencer, people who have amassed a large number of followers.

Influencers can be the key to massive amounts of brand exposure, and the “in” to reaching niche audiences. 

So it comes as no surprise that businesses are pouring large sums of money into influencer marketing strategies.

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COVID-19 has impacted many aspects of our lives, from where we can go and what we can do to how we operate our businesses.

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Looking to get more website traffic?

Whether you run an ecommerce store, a professional services agency or an educational platform, driving traffic to your site is paramount. However, you also want to make sure you’re driving the right traffic to your site; users who are interested in what you do, you want to hear from you or who want to buy your products.

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Exceptional content marketing is a critical part of a successful marketing strategy.

If you’re not creating useful, interesting and entertaining content, then consumers won’t give you their attention. Your audience expects brands to tailor content that speaks directly to them.

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